Last week, I was among the many who received property tax rebate checks from the county as a result of a cap passed by the state legislature a few months ago. However, even something good like this provides another example of how inefficiently our local government operates.
Thousands of Lake County taxpayers received rebate checks for $0. The county spent whatever its postage rate is x however many people got those checks to let them know they got nothing. I wonder if anyone tried to cash them.
And speaking of incompetent customer service resulting in paltry rebates, I heard back from American Airlines. They supposedly sent me a check for my hotel for the extra night I spent in San Antonio. I should have stayed in a nicer place.
The e-mail I got announcing that my reimbursement was on the way said, they would work hard to prevent future schedule disruptions. Of course, that completely misses the point. Schedule disruptions happen. It's the insufficient response to those problems that needs to be prevented.
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